Returns & Exchanges
Due to the perishable nature of our fresh-baked brownies, we cannot accept returns or exchanges once a package has shipped. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery for a resolution.
Inspect Your Package
Upon arrival, immediately check your brownie box for any signs of shipping damage or missing items from your order.
Document Issues
If there is a problem, take clear photos of the damaged packaging and the brownies to help us process your claim with the carrier.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Receive Resolution
Our team will review your request and, if eligible, issue a replacement shipment or store credit to ensure you get your sweet treats.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing